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Privacy Policy

Last updated August 6, 2025

Effective date: August 6, 2025

1. Introduction

Harbor Scale ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemetry and data analytics services (the "Service"). It also describes your rights regarding your personal data. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Service, and information from third-party sources.

2.1. Information You Provide to Us

  • Account Information: When you register for an account, we collect your name, email address, company details, and password.
  • Billing Information: To process payments, we may collect billing details and payment information, which is securely handled by our third-party payment processors.
  • Communications: If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

2.2. Information We Collect Automatically

  • Telemetry Data ("User Content"): As the core of our Service, we process the metrics, logs, traces, and performance data from your systems or applications that you configure to send to us.
  • Usage & Technical Data: We automatically collect information about your interactions with our Service, such as the pages you visit, the features you use, IP addresses, browser type, device information, operating system, and referral URLs.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Please see our "Cookies" section below for more details.

We use your information only for legitimate business purposes and in accordance with data protection laws. Our legal bases for processing your personal data include:

  • To Fulfill Our Contract With You: We process your data to provide, maintain, and manage the Service you have requested. This includes managing your account, providing customer support, and processing payments.
  • For Our Legitimate Interests: We use your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedom, or interests. This includes:
    • Enhancing the security, integrity, and performance of our platform.
    • Conducting research and development to improve our Service and offer new features.
    • Sending you important service-related notices and updates.
    • Understanding how users interact with our Service to improve user experience.
  • With Your Consent: For certain activities, such as sending marketing communications, we will rely on your explicit consent. You can withdraw your consent at any time.
  • To Comply with Legal Obligations: We may be required to process your data to comply with a legal requirement, a court order, or other binding legal process.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Third-Party Service Providers: We share information with trusted third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes: These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
    • Cloud hosting and infrastructure providers (e.g., AWS, Google Cloud).
    • Payment processors (e.g., Stripe).
    • Analytics providers (e.g., Google Analytics).
    • Customer support and communication tools.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your telemetry data is retained according to the terms of your service plan. Account information is retained for the duration your account is active and for a reasonable period thereafter in case you decide to re-activate the Service and as necessary to comply with our legal obligations.

6. Data Security Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

  • End-to-end encryption for data in transit (TLS/SSL) and at rest (AES-256).
  • Strict data segregation and access controls based on the principle of least privilege.
  • Regular security audits, vulnerability scanning, and penetration testing.
  • Multi-factor authentication (MFA) for access to our systems.
  • Continuous monitoring for potential security threats.
  • Employee training on data protection and privacy best practices.

However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate our Service, analyze performance, and for marketing purposes.

  • Strictly Necessary Cookies: These are required for the operation of our Service, such as to authenticate users and prevent fraudulent use of accounts.
  • Performance and Analytics Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our Service. This helps us improve the way our Service works.
  • Functionality Cookies: These are used to recognize you when you return to our Service, enabling us to personalize our content for you and remember your preferences.

You can control or reset your cookies through your web browser's settings. Please note that if you set your browser to disable cookies, some features of our Service may not function correctly.

8. International Data Transfers

Your information, including personal data, may be transferred to , and maintained on , computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. For transfers of data from the European Economic Area (EEA), the UK, and Switzerland, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses (SCCs), to ensure your rights are protected.

9. Your Data Protection Rights

Depending on your location and subject to applicable law, you have certain rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (to be forgotten) – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent – You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with a data protection authority about our collection and use of your personal data.

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and the updated version will be effective as soon as it is accessible. We will notify you of any material changes through our platform or via email. We encourage you to review this policy regularly to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Harbor Scale Attn: Privacy Team / Data Protection Officer Email: [email protected]